Terminal activation, installation and FAQ
How to activate a terminal
Get an activation code
Contact the delivery or support team. The platform issues the code for the intended factory and terminal type.
Open activation
Launch the installed app for the first time; it opens the terminal activation page automatically.
Bind and continue
Enter a valid code. Once binding succeeds, continue to admin sign-in, worker-code sign-in or station setup.
Install and activate in four steps
Receive the package
The delivery or support team provides the correct package for the management, reporting or station app.
Install the app
Follow the device prompt to allow this installation and finish installing. Use only packages supplied through Jiarun IOT delivery channels.
Open activation
The first launch shows the activation page; there is no factory picker or factory field in the app.
Activate and sign in
Enter the platform-issued code to bind the factory, then sign in or configure the station for that terminal type.
No network on the floor — can workers still report?
Yes. Key reports can wait in the phone's offline queue and resend when the network returns; operators should check the visible sync status.
How is our data kept safe?
Access is controlled by factory and role, and accounts and terminals require authorization. Deployment and data-protection scope are defined in the delivery plan.
Will our old Android tablets work?
Management, reporting and station apps have different system requirements. Ask the delivery or support team to confirm compatibility and provide the correct installation package.
How do machines get connected?
Adapted machine models can join the platform once the site interface and network have been confirmed; for other models, contact us for an access assessment — machines can be connected one at a time.
A worker forgot their code — now what?
Ask your factory administrator to check the worker status and code. Account resets are handled by an authorized administrator.